Driving Clarity
at Scale — Konica
Minolta's Signavio Journey
How Emphasys implemented SAP Signavio for Konica Minolta Australia, delivering a well-defined process framework that supports continuous improvement, governance, and strategic business transformation.
Konica Minolta Australia
Konica Minolta Business Solutions Australia is a market-leading provider of integrated printing solutions and services, with the power to transform the business environment. Operating across Australia with a broad portfolio spanning document management, IT services, and digital transformation, Konica Minolta serves thousands of enterprise and mid-market clients.
As the organisation evolved beyond its print heritage into a broader technology and services business, the need for clear, governed, and continuously improving business processes became a strategic priority — driving the decision to implement SAP Signavio.
The Business Process Challenges Konica Minolta Faced
As Konica Minolta Australia accelerated its transformation from a print-centric business to a diversified technology services provider, the organisation encountered a set of interconnected process management challenges that were limiting its ability to scale, govern, and continuously improve.
Limited Process Visibility
The organisation lacked a clear, consolidated view of how business processes truly operated end-to-end across departments and systems, making it difficult to identify inefficiencies or bottlenecks.
Business–IT Misalignment
Processes and system implementations were often disconnected, resulting in solutions that did not fully reflect operational realities and creating friction between business stakeholders and IT teams.
Unclear Value Realisation
Without a structured framework for measuring process performance, it was difficult to quantify the benefits of transformation initiatives or demonstrate return on investment to leadership.
Change Sustainability Issues
Process improvements were difficult to adopt and sustain over time without a shared platform for governance, documentation, and stakeholder collaboration across the organisation.
SAP Signavio Implementation by Emphasys
Emphasys acted as a true partner throughout the SAP Signavio journey — taking the time to understand Konica Minolta's specific needs, involving stakeholders at every stage, and providing clear guidance on how to use Signavio to drive practical business outcomes.
The engagement combined Emphasys's certified SAP Signavio expertise with a collaborative, stakeholder-centric delivery model — bridging the gap between business strategy and execution by providing end-to-end transparency into real process performance.
SAP Signavio — Business Process Management Platform
Process modelling, mining, and governance in a unified platform
SAP Signavio Capabilities Deployed
The following SAP Signavio modules were implemented as part of the Emphasys engagement.
SAP Signavio Process Manager
Modelling, standardisation, and governance of business processes using best practices and BPMN — the foundation of Konica Minolta's new process framework.
SAP Signavio Collaboration Hub
A central platform to share processes, insights, and transformation progress across all stakeholders — enabling the cross-functional alignment Konica Minolta needed.
SAP Signavio Journey Modeller
Connecting customer and employee journeys with underlying processes to improve experience-driven transformation and align operations with business outcomes.
Process Framework Design
Emphasys designed a comprehensive process hierarchy and governance model tailored to Konica Minolta's organisational structure and transformation strategy.
From As-Is to To-Be: The Signavio Approach
Emphasys used SAP Signavio to map Konica Minolta's existing processes, identify gaps and inefficiencies, and design target-state processes aligned with SAP best practices.
- →Data-driven process discovery and mining
- →Identification of bottlenecks and compliance risks
- →Design of target processes using SAP best practices
- →Continuous governance and improvement framework
- →Stakeholder collaboration and change management
Measurable Outcomes Delivered
The SAP Signavio implementation delivered tangible, strategic outcomes for Konica Minolta — establishing a durable foundation for continuous process improvement and governance that supports the organisation's broader transformation strategy.
All key stakeholders engaged at every stage of the implementation
A single, well-defined process hierarchy established across the organisation
Process governance and continuous improvement capability fully operational
Transformation objectives achieved within scope and engagement timeline
Key Deliverables & Outcomes
What impressed us most about working with Emphasys was their ability to act as true partners throughout our SAP Signavio journey. They took the time to understand our needs, involved our stakeholders at every stage, and provided clear guidance on how to use Signavio to drive practical business outcomes. As a result, we now have a well-defined process framework that supports continuous improvement, governance, and alignment with our broader business process transformation strategy. Emphasys brought both technical mastery and a collaborative spirit, making this a transformative engagement for Konica Minolta.
The SAP Signavio & LeanIX Partner
Headquartered in Sydney, Emphasys is a boutique SAP transformation partner trusted by mid-market and enterprise organisations across Australia and the Asia Pacific. As certified SAP Signavio and LeanIX experts, Emphasys helps organisations cut through complexity and transform with clarity.
By aligning process, architecture, and SAP execution, Emphasys enables faster, more accurate, and lower-risk transformation — delivering measurable outcomes from strategy through to implementation.
Visit EmphasysSAP Gold Partner
One of only 80 SAP Gold Partners across APAC, with recognised certified competencies and partner-led territory authorisation.
SAP Signavio Expert Consultants
Certified SAP Signavio consultants with deep expertise in process mining, BPMN modelling, and business process transformation.
SAP LeanIX Expert Consultants
Certified SAP LeanIX consultants specialising in enterprise architecture, application portfolio management, and IT landscape governance.
ISO 9001:2015 Certified
Independently certified by PwC — providing clients with assurance of quality management and service excellence.
Close to 70% Repeat Engagement
A service model built around creating enduring value, not one-off projects — reflected in our high client retention rate.
Australia & Asia Pacific
Offices in Sydney, Melbourne, Brisbane, and Perth — serving enterprise clients across Australia and the broader APAC region.
Let Emphasys Help You Achieve the Same Results
Whether you are beginning your process transformation journey or looking to accelerate an existing SAP programme, Emphasys brings the certified expertise, collaborative approach, and practical know-how to deliver real outcomes.